114 In-Depth Balanced Scorecard Questions for Professionals

What is involved in Balanced Scorecard

Find out what the related areas are that Balanced Scorecard connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Balanced Scorecard thinking-frame.

How far is your company on its Balanced Scorecard journey?

Take this short survey to gauge your organization’s progress toward Balanced Scorecard leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Balanced Scorecard related domains to cover and 114 essential critical questions to check off in that domain.

The following domains are covered:

Balanced Scorecard, Analog Devices, Ansoff Matrix, B. H. Liddell Hart, BSC SWOT, Business model, C. K. Prahalad, Closed-loop controller, Competitive advantage, Competitor analysis, Core competency, Corporate strategy, Experience curve effects, Game theory, Growth–share matrix, Harvard Business Review, Integrated Authority File, Key performance indicators, Marketing strategy, Military strategy, Mind map, Modern portfolio theory, PEST analysis, Performance management, Porter’s five forces analysis, Porter’s generic strategies, Quality management, Results-based management, Results Based Management, SWOT analysis, Scenario planning, Sharing economy, Strategic control, Strategic management, Strategic planning, Strategic studies, Strategic thinking, Strategy map, Third-generation balanced scorecard, Third generation balanced scorecard, Value chain:

Balanced Scorecard Critical Criteria:

Generalize Balanced Scorecard goals and correct Balanced Scorecard management by competencies.

– What are our best practices for minimizing Balanced Scorecard project risk, while demonstrating incremental value and quick wins throughout the Balanced Scorecard project lifecycle?

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– Is the scope of Balanced Scorecard defined?

– What is our Balanced Scorecard Strategy?

Analog Devices Critical Criteria:

Consolidate Analog Devices strategies and mentor Analog Devices customer orientation.

– Does Balanced Scorecard include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Can we do Balanced Scorecard without complex (expensive) analysis?

– Does Balanced Scorecard appropriately measure and monitor risk?

Ansoff Matrix Critical Criteria:

Chart Ansoff Matrix projects and explore and align the progress in Ansoff Matrix.

– Do the Balanced Scorecard decisions we make today help people and the planet tomorrow?

– Are we Assessing Balanced Scorecard and Risk?

B. H. Liddell Hart Critical Criteria:

Detail B. H. Liddell Hart decisions and point out improvements in B. H. Liddell Hart.

– Which customers cant participate in our Balanced Scorecard domain because they lack skills, wealth, or convenient access to existing solutions?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Balanced Scorecard?

– In what ways are Balanced Scorecard vendors and us interacting to ensure safe and effective use?

BSC SWOT Critical Criteria:

Model after BSC SWOT adoptions and transcribe BSC SWOT as tomorrows backbone for success.

– How will we insure seamless interoperability of Balanced Scorecard moving forward?

– How would one define Balanced Scorecard leadership?

Business model Critical Criteria:

Experiment with Business model goals and attract Business model skills.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– Do several people in different organizational units assist with the Balanced Scorecard process?

– Is maximizing Balanced Scorecard protection the same as minimizing Balanced Scorecard loss?

– How do we measure improved Balanced Scorecard service perception, and satisfaction?

– How well does the product fit our current and planned business model(s)?

– What potential megatrends could make our business model obsolete?

C. K. Prahalad Critical Criteria:

Detail C. K. Prahalad governance and adopt an insight outlook.

– How to deal with Balanced Scorecard Changes?

Closed-loop controller Critical Criteria:

Refer to Closed-loop controller results and gather practices for scaling Closed-loop controller.

– How do senior leaders actions reflect a commitment to the organizations Balanced Scorecard values?

– How likely is the current Balanced Scorecard plan to come in on schedule or on budget?

– What are the usability implications of Balanced Scorecard actions?

Competitive advantage Critical Criteria:

Steer Competitive advantage projects and check on ways to get started with Competitive advantage.

– If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?

– Designing internet of things (IoT) solutions can unlock innovation, increase efficiencies and create new competitive advantages. but in an emerging marketplace of mostly unknown and untested solutions, where do we start?

– What tools do you use once you have decided on a Balanced Scorecard strategy and more importantly how do you choose?

– To what extent does data-driven innovation add to the competitive advantage (CA) of your company?

– Value proposition – can we create and sustain competitive advantage for this product?

– How likely is it that the strategy will continue to sustain competitive advantage?

– organizational Culture: Can it be a Source of Sustained Competitive Advantage?

– How can CRM be a source of competitive advantage?

– How can skill-level changes improve Balanced Scorecard?

– What is our competitive advantage?

Competitor analysis Critical Criteria:

Focus on Competitor analysis risks and document what potential Competitor analysis megatrends could make our business model obsolete.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Balanced Scorecard processes?

– Who is the main stakeholder, with ultimate responsibility for driving Balanced Scorecard forward?

– Who needs to know about Balanced Scorecard ?

Core competency Critical Criteria:

Reconstruct Core competency leadership and know what your objective is.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Balanced Scorecard process?

– What prevents me from making the changes I know will make me a more effective Balanced Scorecard leader?

Corporate strategy Critical Criteria:

Align Corporate strategy engagements and get going.

– Is Balanced Scorecard dependent on the successful delivery of a current project?

– Has MD initiatives been matched to the corporate strategy?

Experience curve effects Critical Criteria:

Focus on Experience curve effects planning and figure out ways to motivate other Experience curve effects users.

– Have the types of risks that may impact Balanced Scorecard been identified and analyzed?

– Do you monitor the effectiveness of your Balanced Scorecard activities?

Game theory Critical Criteria:

Guard Game theory visions and tour deciding if Game theory progress is made.

– How do we go about Securing Balanced Scorecard?

Growth–share matrix Critical Criteria:

Scrutinze Growth–share matrix management and innovate what needs to be done with Growth–share matrix.

– Where do ideas that reach policy makers and planners as proposals for Balanced Scorecard strengthening and reform actually originate?

– Is Balanced Scorecard Realistic, or are you setting yourself up for failure?

– Do we all define Balanced Scorecard in the same way?

Harvard Business Review Critical Criteria:

Consider Harvard Business Review engagements and reinforce and communicate particularly sensitive Harvard Business Review decisions.

– Have all basic functions of Balanced Scorecard been defined?

– Do we have past Balanced Scorecard Successes?

Integrated Authority File Critical Criteria:

Merge Integrated Authority File outcomes and mentor Integrated Authority File customer orientation.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Balanced Scorecard in a volatile global economy?

– Will Balanced Scorecard have an impact on current business continuity, disaster recovery processes and/or infrastructure?

Key performance indicators Critical Criteria:

Learn from Key performance indicators strategies and mentor Key performance indicators customer orientation.

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Choosing good key performance indicators (KPI Key Performance Indicators) did we start from the question How do you measure a companys success?

– What is the difference between Key Performance Indicators KPI and Critical Success Factors CSF in a Business Strategic decision?

– Kpi key performance indicators opportunities. are there opportunities to use the field/table to measure performance?

– Have you identified your Balanced Scorecard key performance indicators?

– Which are the key performance indicators for Customer Service?

– Is Supporting Balanced Scorecard documentation required?

– What are the long-term Balanced Scorecard goals?

Marketing strategy Critical Criteria:

Use past Marketing strategy projects and assess and formulate effective operational and Marketing strategy strategies.

– Does Balanced Scorecard analysis show the relationships among important Balanced Scorecard factors?

– How does our company use its web-site for Customer Service and / or customer relationship building?

– What kind of marketing strategy would you use in each stage to keep our products at the forefront?

– What kind of marketing strategy would you use in each stage to keep the product at the forefront?

– What is our Increasing importance of integrated marketing communications … why?

– Does the Balanced Scorecard task fit the clients priorities?

– What are internal and external Balanced Scorecard relations?

– What are the parts of a marketing strategy?

Military strategy Critical Criteria:

Devise Military strategy quality and oversee Military strategy management by competencies.

– Who will be responsible for documenting the Balanced Scorecard requirements in detail?

Mind map Critical Criteria:

Audit Mind map strategies and spearhead techniques for implementing Mind map.

– What management system can we use to leverage the Balanced Scorecard experience, ideas, and concerns of the people closest to the work to be done?

– How can we incorporate support to ensure safe and effective use of Balanced Scorecard into the services that we provide?

Modern portfolio theory Critical Criteria:

Ventilate your thoughts about Modern portfolio theory issues and oversee Modern portfolio theory requirements.

– How do you determine the key elements that affect Balanced Scorecard workforce satisfaction? how are these elements determined for different workforce groups and segments?

– How do we go about Comparing Balanced Scorecard approaches/solutions?

PEST analysis Critical Criteria:

Investigate PEST analysis outcomes and oversee PEST analysis management by competencies.

– Can we add value to the current Balanced Scorecard decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

Performance management Critical Criteria:

Gauge Performance management engagements and budget the knowledge transfer for any interested in Performance management.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– How do we Improve Balanced Scorecard service perception, and satisfaction?

– Are accountability and ownership for Balanced Scorecard clearly defined?

– What does good Customer Service actually mean?

Porter’s five forces analysis Critical Criteria:

Reconstruct Porter’s five forces analysis leadership and know what your objective is.

– To what extent does management recognize Balanced Scorecard as a tool to increase the results?

– How does the organization define, manage, and improve its Balanced Scorecard processes?

– How to Secure Balanced Scorecard?

Porter’s generic strategies Critical Criteria:

Mix Porter’s generic strategies visions and sort Porter’s generic strategies activities.

Quality management Critical Criteria:

Coach on Quality management decisions and ask questions.

– Think about the kind of project structure that would be appropriate for your Balanced Scorecard project. should it be formal and complex, or can it be less formal and relatively simple?

– Is there any existing Balanced Scorecard governance structure?

– What is the future of Data Quality management?

– Quality management -are clients satisfied?

– Who sets the Balanced Scorecard standards?

Results-based management Critical Criteria:

Refer to Results-based management leadership and probe the present value of growth of Results-based management.

Results Based Management Critical Criteria:

Look at Results Based Management strategies and assess and formulate effective operational and Results Based Management strategies.

– How do we ensure that implementations of Balanced Scorecard products are done in a way that ensures safety?

– Does Balanced Scorecard analysis isolate the fundamental causes of problems?

– Will Balanced Scorecard deliverables need to be tested and, if so, by whom?

SWOT analysis Critical Criteria:

Contribute to SWOT analysis tactics and improve SWOT analysis service perception.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Balanced Scorecard processes?

– What new services of functionality will be implemented next with Balanced Scorecard ?

– When was your last SWOT analysis for Internal Audit?

Scenario planning Critical Criteria:

Confer re Scenario planning governance and report on setting up Scenario planning without losing ground.

– What is the total cost related to deploying Balanced Scorecard, including any consulting or professional services?

– How is the value delivered by Balanced Scorecard being measured?

Sharing economy Critical Criteria:

Differentiate Sharing economy governance and oversee Sharing economy requirements.

Strategic control Critical Criteria:

Illustrate Strategic control quality and intervene in Strategic control processes and leadership.

Strategic management Critical Criteria:

Coach on Strategic management engagements and modify and define the unique characteristics of interactive Strategic management projects.

– What are your results for key measures or indicators of the accomplishment of your Balanced Scorecard strategy and action plans, including building and strengthening core competencies?

– What are the top 3 things at the forefront of our Balanced Scorecard agendas for the next 3 years?

– What are the barriers to increased Balanced Scorecard production?

Strategic planning Critical Criteria:

Do a round table on Strategic planning leadership and gather Strategic planning models .

– Are the data relevant to the strategic planning needs of the company?

– Are assumptions made in Balanced Scorecard stated explicitly?

Strategic studies Critical Criteria:

Collaborate on Strategic studies adoptions and budget for Strategic studies challenges.

– Does Balanced Scorecard create potential expectations in other areas that need to be recognized and considered?

Strategic thinking Critical Criteria:

Adapt Strategic thinking management and change contexts.

– In a project to restructure Balanced Scorecard outcomes, which stakeholders would you involve?

– How do we manage Balanced Scorecard Knowledge Management (KM)?

Strategy map Critical Criteria:

Huddle over Strategy map governance and find the essential reading for Strategy map researchers.

– What role does communication play in the success or failure of a Balanced Scorecard project?

– What are the Essentials of Internal Balanced Scorecard Management?

Third-generation balanced scorecard Critical Criteria:

Reorganize Third-generation balanced scorecard decisions and pioneer acquisition of Third-generation balanced scorecard systems.

– Think of your Balanced Scorecard project. what are the main functions?

Third generation balanced scorecard Critical Criteria:

Probe Third generation balanced scorecard visions and grade techniques for implementing Third generation balanced scorecard controls.

– what is the best design framework for Balanced Scorecard organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

Value chain Critical Criteria:

Investigate Value chain visions and simulate teachings and consultations on quality process improvement of Value chain.

– What are your current levels and trends in key measures or indicators of Balanced Scorecard product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– What are the key elements of your Balanced Scorecard performance improvement system, including your evaluation, organizational learning, and innovation processes?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Balanced Scorecard Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Balanced Scorecard External links:

Balanced Scorecard Template Excel | Align to KPIs

Balanced Scorecard Software by QuickScore

balanced scorecard | Small Business Community

Analog Devices External links:

Analog Devices, Inc. (ADI) After Hours Trading – NASDAQ.com

Executive Officers – Analog Devices, Inc.

Analog Devices, Inc. – ADI – Stock Price Today – Zacks

Ansoff Matrix External links:

Ansoff Matrix Summary Flashcards | Quizlet

Ansoff Matrix – Learn Everything About Ansoff Matrix Models

Ansoff Matrix Pros and Cons List | NYLN.org

B. H. Liddell Hart External links:

B. H. Liddell Hart Quotes – BrainyQuote

Business model External links:

Business Model Templates for PowerPoint – …

Business Model Definition | Investopedia

Example of a Business Model – Plan to Start

Closed-loop controller External links:

Robot Power Products – Dalf Dual Closed-Loop Controller

Competitive advantage External links:

Jane | Your hiring process is your competitive advantage

Competitor analysis External links:

Competitor Analysis Services | BirdEye

How To Do A UX Competitor Analysis: A Step By Step Guide

Competitor Analysis for Digital Marketers | Rival IQ

Core competency External links:

ALF Core Competency Test

Core Competency Page | GTRI

Advocacy as a Core Competency | Blog.SHRM.org

Corporate strategy External links:

Corporate Strategy Jobs, Employment | Indeed.com

[PPT]Corporate Strategy: Central Issue
http://www.csun.edu/~rk33883/Corporate Strategy no BCG.ppt

Four Logics of Corporate Strategy – MIT Sloan …

Experience curve effects External links:

Experience Curve Effects | Marketing Mixx

Game theory External links:

Game theory (eBook, 2013) [WorldCat.org]

Game Theory (TV Series 2011– ) – IMDb

Game theory (Book, 1991) [WorldCat.org]

Harvard Business Review External links:

Harvard Business Review – Ideas and Advice for Leaders

Harvard Business Review Case Discussions – Educators …

Integrated Authority File External links:

MEDLARS indexing: integrated authority file

MEDLARS indexing integrated authority file : chemical section

Key performance indicators External links:

Understanding Key Performance Indicators or KPI

Key Performance Indicators | Information Technology

DBHDD Key Performance Indicators Dashboard | …

Marketing strategy External links:

Marketing Strategy Director | Habitat for Humanity

2018 Social Media Strategy | Marketing Strategy

Mind map External links:

Bubbl.us – brainstorm and mind map online

Get M8! – Mind Map – Microsoft Store

Mind Map of the Digital Age – Fast Company

Modern portfolio theory External links:

Modern Portfolio Theory Essay – 5180 Words – StudyMode

Modern Portfolio Theory Investment Strategy | Personal Capital

Modern portfolio theory (Book, 1995) [WorldCat.org]

PEST analysis External links:

[DOC]PEST Analysis – University of Pittsburgh

PEST Analysis – Strategy Tools From MindTools.com

Read this Business Case Study and over 88,000 other research documents. Pest Analysis (apparel Manufacturing Industry). PEST …

Performance management External links:

Oracle Enterprise Performance Management System …

Utah Performance Management (UPM) System – DHRM

QI & Performance Management – Minnesota Dept. of Health

Porter’s generic strategies External links:

Porter’s generic strategies
http://Porter’s generic strategies describe how a company pursues competitive advantage across its chosen market scope. There are three/four generic strategies, either lower cost, differentiated, or focus.

An introduction to Porter’s Generic Strategies – Capsim Blog

Porter’s Generic Strategies – Staying Competitive – YouTube

Quality management External links:

abaqis® | Quality Management System

Quality Management Training Solutions from BSI

Results-based management External links:

Results-Based Management

Results Based Management External links:

Results Based Management – TheFreeDictionary


[PDF]Results Based Management – UNDP

SWOT analysis External links:

SWOT Analysis – SWOT Online, Tools, Examples and …


Sample of a SWOT Analysis for a Restaurant | Chron.com

Scenario planning External links:

Scenario Planning (PowerPoint) – Flevy.com

Scenario Planning – albany.edu

[PDF]Scenario Planning – northlandfdn.org

Sharing economy External links:

Taxpayer Advocate Service – Sharing Economy Tax Information

Strategic control External links:

Strategic Control and Operational Control

Strategic Control Systems Essay – 794 Words – StudyMode

[PPT]Strategic Control – The University of Tennessee at …
http://utm.edu/staff/bputman/html/Strategic Control.ppt

Strategic management External links:

Amazon.com: Strategic Management: Concepts and Cases: Competitiveness and Globalization (9781305502147): Michael A. Hitt, R. Duane Ireland, Robert E. …

Strategic management (Book, 2017) [WorldCat.org]

Strategic Management Jobs, Employment | Indeed.com

Strategic studies External links:

International Institute for Strategic Studies – Official Site

SSI Publications – Strategic Studies Institute

Russian Institute for Strategic Studies

Strategic thinking External links:

Strategic Thinking – Online Course in Business Strategy

SkillPath Corporate Strategies|Training|Strategic Thinking

Strategy map External links:

IS Strategy Map | Kent State University

What is a Strategy Map? A short and simple guide for 2017.

Third-generation balanced scorecard External links:

Third-generation balanced scorecard – WOW.com

Value chain External links:

Data Value Chain | Onvia

[PDF]The Value Chain From Competitive Advantage , by …

U.S. Global Value Chain Coalition