Service quality: How do customers react to IT service quality today when compared to 5 years ago – and why?

Save time, empower your teams and effectively upgrade your processes with access to this practical Service quality Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service quality related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

 

https://store.theartofservice.com/Service-quality-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

 

The Toolkit contains the following practical and powerful enablers with new and updated Service quality specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Service quality Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service quality improvements can be made.

Examples; 10 of the standard requirements:

  1. The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?

  2. When and how should carriers inform stakeholders of changes to business arrangements or processes affecting the composition of the raw data underlying service quality measures?

  3. In case of a conflict is it more important to keep up the service quality level or will certain or even all meetings, trainings and other be more important?

  4. What are the issues for an internal user of a purchasing department that are indicative of high levels of service quality?

  5. Will the record retention requirements ensure that service quality data is available for audit and review purposes?

  6. Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?

  7. What Key Performance Indicators KPI are shared across multiple industries and relate to service quality?

  8. How do customers react to IT service quality today when compared to 5 years ago; and why?

  9. Service Quality, Risk, Service Transition, release and change management Policies are defined

  10. Is quarterly reporting of actual monthly service quality performance measures sufficient?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service quality book in PDF containing requirements, which criteria correspond to the criteria in…

Your Service quality self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service quality Self-Assessment and Scorecard you will develop a clear picture of which Service quality areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service quality Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service quality projects with the 62 implementation resources:

  • 62 step-by-step Service quality Project Management Form Templates covering over 6000 Service quality project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Assessment: Costs associated with late delivery or a defective product?
  2. Scope Management Plan: Knowing the health of the Service quality project – What is the status?
  3. Team Operating Agreement: What administrative supports will be put in place to support the team and the teams supervisor?
  4. Procurement Management Plan: Are Service quality project team members involved in detailed estimating and scheduling?
  5. Quality Audit: How does the organization know whether they are adhering to their mission and achieving their objectives?
  6. WBS Dictionary: Does the contractors system provide for the determination of cost variances attributable to the excess usage of material?
  7. Project or Phase Close-Out: What were the goals and objectives of the communications strategy for the Service quality project?
  8. Cost Management Plan: Do Service quality project teams & team members report on status / activities / progress?
  9. Procurement Audit: Is there no evidence of unauthorized release of information or seemingly unnecessary contacts with bidders personnel during the evaluation and negotiation processes?
  10. Human Resource Management Plan: Are there checklists created to determine if all quality processes are followed?

 
Step-by-step and complete Service quality Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service quality project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Service quality project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service quality project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service quality project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service quality project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service quality project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service quality project with this in-depth Service quality Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service quality projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service quality and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Service quality investments work better.

This Service quality All-Inclusive Toolkit enables You to be that person:

 

https://store.theartofservice.com/Service-quality-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.